Yesterday, in his first “state of the VA” address, Veterans Affairs Secretary David Shulkin promised reporters that the White House’s planned veterans’ complaint hotline would be up and running June 1. Indeed, the number — 855-948-2311 — went live this morning, and as a journalist and Marine veteran, I figured I’d give it a ring.
I didn’t have any specific complaints to lodge — beyond the usual vet gripes — but was curious who might lurk on the other end of that line, what questions and concerns they might face, and how they’d prepared for the coming onslaught.
That didn’t happen. After about two minutes, I was speaking with Carlos Robinson, an Army veteran who’s worked at the VA for the last 17years, handling calls and assisting veterans with their claims. After forking over my first and last name, Social Security number, and period of service, I confessed that I wasn’t lodging a complaint. “I wanted to know who was on the other end of the line,” I said, “and why.”
But first, Robinson had to get through some basic talking points. The hotline, he said, was established by President Donald Trump to assist veterans with specific VA-related concerns. The VA reps on the other end of the phone were there to get vets answers to their questions and concerns within two weeks.
Once that spiel was out of the way, we just talked.
Robinson started out doing this kind of work at a VA center in Louisiana, manning its phones in the late ’90s. He’s spent a number of years as that first point of contact for vets and their families, and when he heard about the new hotline, he volunteered.
“I wanted to actively do something to show some results for veterans,” he told me.
Robinson said he and the other operators, half of whom are vets like him, had quite a few calls by the time I rang, around 10:30 a.m. EDT: Robinson had responded to a few complaints and at least one veteran who, well, he wasn’t described as being angry, but he was ready to speak his mind. Which is probably fair, considering it’s a complaint line.
Most of the calls had been specialized inquiries based on a veteran’s disabilities, or came from those who were interested in hearing more about specific VA programs available to them, Robinson said.
“I have a pretty good background for this, and it doesn’t hurt that I’m a veteran, also,” he said.
The hotline’s birth, VA Secretary Shulkin made clear yesterday, is a soft launch, and it cost roughly $190,000 to set up, according to Military Times. The line will be fully staffed with 24/7 live operators by mid-August, Shulkin said.
In a scathing letter, a top Navy legal official on Sunday expressed "grave ethical concerns" over revelations that government prosecutors used tracking software in emails to defense lawyers in ongoing cases involving two Navy SEALs in San Diego.
The letter, written by David G. Wilson, Chief of Staff of the Navy's Defense Service Offices, requested a response by Tuesday from the Chief of the Navy's regional law offices detailing exactly what type of software was used and what it could do, who authorized it, and what controls were put in place to limit its spread on government networks.
"As our clients learn about these extraordinary events in the media, we are left unarmed with any facts to answer their understandable concerns about our ability to secure the information they must trust us to maintain. This situation has become untenable," Wilson wrote in the letter, which was obtained by Task & Purpose on Monday.
Rebekah "Moani" Daniel and her husband Walter Daniel. (Walter Daniel/Luvera Law Firm)
The Supreme Court on Monday denied a petition to hear a wrongful death case involving the controversial Feres Doctrine — a major blow to advocates seeking to undo the 69-year-old legal rule that bars U.S. service members and their families from suing the government for injury or death deemed to have been brought on by military service.
FORT IRWIN, California -- Anyone who's been here has seen it: the field of brightly painted boulders surrounding a small mountain of rocks that symbolizes unit pride at the Army's National Training Center.
For nearly four decades, combat units have painted their insignias on boulders near the road into this post. It's known as Painted Rocks.