Email the doctor with a new website
(Photo: US Navy)

By Yan Kennon, Naval Hospital Jacksonville Public Affairs

Want to email your primary care manager (PCM) from a smartphone, tablet, laptop, or desktop computer? Sign up for TRICARE Online Patient Portal Secure Messaging at the new website, or

Those already registered with RelayHealth are still signed up. Those who haven’t already registered can sign up now at the new website.

Use Secure Messaging to email the health care team for non-urgent questions, ask for lab results or a medication renewal.

“I like using Secure Messaging because I can access my results faster. It’s easy to use,” said Family Medicine patient Samantha Allen.

Secure Messaging is free and secure. Patients generally get a response from their health care team within one business day.

“Tricare Online Patient Portal Secure Messaging connects you to your health care team from any mobile device or computer. It can save a phone call or sometimes even a trip to the doctor,” said Lt. Alexis McDermott, a Naval Hospital (NH) Jacksonville family medicine nurse.