---
title: "More Than 66,000 USAA Members Will Get $181 From The Bank Over Alleged Account Errors"
description: "USAA will fork over more than $12 million to service members, retirees and veteran account holders as a result of a recent settlement with the Consumer Financial Protection Bureau, Military Times' Karen Jowers [reported ]()on Jan. 3."
date: "2019-01-04"
modified: "2019-01-04"
authors:
  - name: "James Clark"
    job_title: "Editor-in-Chief"
    link: "https://taskandpurpose.com/authors/james-clark/"
url: "https://taskandpurpose.com/news/usaa-pays-users-for-errors/"
categories:
  - "Around the World"
  - "News"
  - "United States"
---

# More Than 66,000 USAA Members Will Get $181 From The Bank Over Alleged Account Errors

![](<https://taskandpurpose.com/wp-content/uploads/2020/11/19059341-1.jpg>)

USAA will fork over more than $12 million to service members, retirees and veteran account holders as a result of a recent settlement with the Consumer Financial Protection Bureau, Military Times' Karen Jowers [reported ](<https://www.militarytimes.com/pay-benefits/2019/01/03/usaa-customers-to-receive-more-than-12-million-for-alleged-violations-in-handling-accounts-errors/>)on Jan. 3.

- The Consumer Financial Protection Bureau alleged that USAA "failed to properly resolve errors; failed to honor members' requests to stop preauthorized payments through Electronic Fund Transfers; and that it reopened accounts without members' authorization and without notifying them," according to Military Times.
- The result of which is that the bank will pay $181.59 to each of the 66,240 USAA account holders who were "denied a reasonable investigation of the error they reported" to USAA, the Times reported.
- The Consumer Financial Protection Bureau found that "on numerous occasions, USAA representatives refused to investigate errors because they concerned payday loans," [according to](<https://files.consumerfinance.gov/f/documents/bcfp_usaa-federal-savings-bank_consent-order.pdf>) a consent order from the settlement. USAA did not admit or deny the allegations.
- Additionally, the San Antonio, Texas-based bank was slapped with a $3.5 million fine, which it will have to pay to the Consumer Financial Protection Bureau, [reports](<https://www.americanbanker.com/news/usaa-mishandled-payday-disputes-opened-unauthorized-accounts-cfpb>) American Banker.
- That said, the bank has been taking steps to repay members, with a spokesman telling Military Times that "USAA has been proactively addressing these issues for more than a year and most are resolved," and that in 2017 the bank "began providing restitution payments to some affected members, and improved our procedures."

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## Author
James Clark is the editor-in-chief of Task & Purpose. He is a former Marine and a veteran of the War in Afghanistan.

### Author social links  
[Twitter](<https://twitter.com/JamesWClark>)  
[LinkedIn](<https://www.linkedin.com/in/jclarkjournalism/>)