Dawn Brys got an early taste of the crisis unfolding at the largest Veterans Affairs hospital in the Southeast.
The Air Force vet said she went to the Atlanta VA Medical Center in Decatur last year for surgery on a broken foot. But the doctor called it off because the surgical instruments hadn't been properly sterilized.
"The tools had condensation on them," recalled Brys, a 50-year-old Marietta resident. The doctor rescheduled it for the next day.
Now the 400-plus-bed hospital on Clairmont Road that serves about 120,000 military veterans is in a state of emergency. It suspended routine surgeries in late September after a string of incidents that exposed mismanagement and dangerous practices. It hopes to resume normal operations by early November as it struggles to retrain staff and hire new nurses.
The partial shutdown came about two weeks after Joel Marrable, a cancer patient in the same VA complex, was found covered with more than 100 ant bites by his daughter. Also in September, the hospital's canteen was temporarily closed for a pest investigation.
The mounting problems triggered a leadership shakeup Sept. 17, when regional director Leslie Wiggins was put on administrative leave. Dr. Arjay K. Dhawan, the regional medical director, was moved to administrative duties pending an investigation. Seven staff members were reassigned to non-patient care.
The only question for some military veterans and staff is why the VA waited so long. They say problems existed for years under Wiggins' leadership, but little was done.
The U.S. Department of Veterans Affairs put on leave an Atlanta-based administrator and reassigned the region's chief medical officer and seven other staff members while it investigates the treatment of a veteran under its care.
Joel Marrable's daughter discovered more than 100 ant bites on her father when she visited him in early September.
The daughter, Laquna Ross, told Channel 2 Action News: "His room had ants, the ceiling, the walls, the beds. They were everywhere. The staff member says to me, 'When we walked in here, we thought Mr. Marrable was dead. We thought he wasn't even alive, because the ants were all over him.'"