When we talk about the Department of Veterans Affairs — positively or negatively — we tend to talk in the abstract. We talk about waitlists without talking about names. We talk about suicide among veterans without talking about faces. We talk about the need to fire VA employees without talking about specific public servants.
Benjamin Franklin nailed it when he said, "Fatigue is the best pillow." True story, Benny. There's nothing like pushing your body so far past exhaustion that you'd willingly, even longingly, take a nap on a concrete slab.