Roxanne Roellchen interacts with her sons in their family's new home, which they moved into after experiencing roaches, leaks and black mold at another property, at Lackland Air Force Base in San Antonio, Texas U.S. November 16, 2019. (Reuters/Callaghan O'Hare)
SAN ANTONIO, Texas (Reuters) - A U.K. company that provides housing to U.S. military families came under official investigation earlier this year, after Reuters disclosed it had faked maintenance records to pocket performance bonuses at an Oklahoma Air Force base.
At the time, Balfour Beatty Communities said it strove to correctly report its maintenance work. It blamed any problems on a sole former employee at the Oklahoma base.
Now, Reuters has found that Balfour Beatty employees systematically doctored records in a similar scheme at a Texas base.
Ask a room full of veterans and service members if they've lived in a barracks with unsanitary conditions, and chances are a lot of hands will shoot up in the air.
Ask if they've complained about those conditions and some of those hands will stay there. Then ask if the complaints went unanswered; those remaining hands will likely stay up.
Now, post video of electrical fixtures in the ceiling leaking water, and photos of moldy showers, pillows, vents, shoes, beds, fans, floors, and walls on social media, and then ask if those complaints were still ignored. Most of those hands will drop like flies.
This is the story of the mold crisis at Joint Base San Antonio-Lackland, Texas in a nutshell.