VA photo/ Robert Turtil

For too many in media and government who talk about bolstering accountability in the Department of Veterans Affairs, the notion is abstract; a talking point that sounds great for pontificating on how veterans ought to be treated. No matter how many times the public hears a congressional or agency official give assurances that change is coming in VA, it remains impossible for many veterans, in their everyday experiences with VA, to reconcile those assurances against continued evidence of a broken system.

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