In 2014, a Vietnam veteran walked into my office and asked, “Can you help me? I’ve been trying for 10 years and talked to several service officers who just won’t help.” I told him I would try, but needed to review his paperwork first. Looking at his service records, I saw three Article 15s, a court-martial, and an other-than-honorable discharge. I thought there was no way I could help this veteran. Something didn’t seem right, though, so I put on my first sergeant glasses and started digging deeper, coming to realize that this veteran had been screwed by his chain of command. Long story short, I filed his claim, got him enrolled in VA health care, a large lump-sum retroactive payment, and an upgrade to his discharge. This is why I chose the veteran service officer profession.