James "Buck" Buckingham is a study in contrasts – he's part hype man, part drill sergeant, part mother hen, all wrapped in the cloak of an inspirational speaker that would give Tony Robbins pause. He's friendly and approachable, yet an intimidating presence: At 6-foot-6 and, by his own estimate, nearly 450 pounds, you know when he enters a room – even if that room is a massive call center in Nashville bristling with several hundred employees.

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