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US employers see vets as lacking emotional intelligence and interpersonal skills, according to a major study
Companies make a big stink out of their efforts to employ U.S. service members who are transitioning out of military service, but veterans still face a major obstacle when it comes to the actual hiring process: they're seen as unemotional, unfeeling, and lacking in interpersonal skills — and that screws them over when it come to certain jobs.
New research from Duke University's Fuqua School of Business, based on experiments involving more than 3,000 participants and published in the journal Organizational Behavior and Human Decision Process, indicates that veteran job candidates are widely seen as possessing a "calm under pressure and having a get-it-done kind of attitude," according to lead researcher
But while those traits are normally appealing, Kay said that the changing nature of the U.S. economy means that many new jobs "many new types of jobs also require creativity, interpersonal skills and emotional capacity" — traits that civilians assume military veterans fundamentally lack.
As a result, civilian hiring managers surveyed as part of the research "showed a tendency to relegate veteran job candidates to roles where they would be working with things rather than people," as the Fuqua release
"This bias was occurring among actual managers who are in the business of hiring people," Kay said in the release. "In one of the studies, we tested this in a large American restaurant chain. As these managers were evaluating applicants' resumes, their choices showed they thought veterans were more suited to the kitchen as opposed to jobs where they would be dealing with people."
"Importantly, veterans were not liked less," he added. "Managers just thought the kitchen is where they would thrive."
Naturally, veteran service organizations and other advocates find their experiences run counter to the study's conclusions.
"It's a bit short-sighted to say, 'We don't want service members to be customer-facing,'" Tom Kastner, an Army veteran and vice president of financial wellness at the Wounded Warrior Project, told Task & Purpose in a phone interview. "There are members of the military who are more than ready to do that, people who work well in operational leadership roles."
"Look, after 30 years in the Army, I had a degree, plenty of experience, and no combat experience ... I didn't bring anything like that with me," he added. "I walked into a for-profit company that didn't have any veterans of any veteran programming ... it can be shell shock."
According to Kastner, one major issue with the Fuqua study's conclusion is partly methodological: it doesn't appear to thread the perspectives of potential employers with the the real-life experiences of the veterans they've actually hired.
"With the publicity in recent years about PTSD and veterans suicide, there's a broad expectation that there's more of a chance that a military member will bring their baggage with them when they apply for a job," he said. "I don't know if that's fair or unfair, but it's all examined from the employer's side ... there's no indication that they studied indicators from the military at all."
But beyond the Fuqua study itself, Kastner argues that the issue employers encounter is often a general mismatch between employer and candidate rather than an explicit issue stemming from a veteran's military experience.
"In our experience, we try to work with warriors to discover where individuals are in their journey from wearing a uniform to getting a good job," said Kastner of WWP's career counseling program. "You have to do a lot of individual study with a warrior to figure out what job's they're qualified for, which employers have voiced an interest in hiring veterans and, more importantly, which ones have actually made adjustments within their HR departments or within the culture of the business knowing that it could be a foreign entry point for veterans."
"We make sure we're not forcing a service member toward an opportunity that doesn't have some promise of success," he added.
It's not as though major U.S. companies are avoiding hiring veterans. Amazon, JP Morgan, and Starbucks have all publicly touted their hiring efforts in recent years; The Walt Disney Company even runs an annual veterans institute with USAA that imparts a veterans hiring program curriculum to smaller companies.
But just as commanding officers make the daily decisions in the U.S. armed forces, so do hiring managers at civilian companies — and according to the Fuqua study, too many hiring managers still think of veterans like children: better seen and not heard.
"It's just not an accurate way to approach things," Kastner said. "The individuals credentials, their resume ... we have to let the interview itself say something about them. You have to get to know a person before you can jump to these kinds of conclusions. Every company should hire based on the competitiveness of the company ... don't automatically disqualify a military member based on a preconceived notion."
A Minnesota Army National Guard UH-60 Black Hawk helicopter with three Guardsmen aboard crashed south of St. Cloud on Thursday, said National Guard spokeswoman Army Master Sgt. Blair Heusdens.
At this time, the National Guard is not releasing any information about the status of the three people aboard the helicopter, Heusdens told Task & Purpose on Thursday.
The Pentagon's latest attempt to twist itself in knots to deny that it is considering sending up to 14,000 troops to the Middle East has a big caveat.
Pentagon spokeswoman Alyssa Farah said there are no plans to send that many troops to the region "at this time."
Farah's statement does not rule out the possibility that the Defense Department could initially announce a smaller deployment to the region and subsequently announce that more troops are headed downrange.
The Navy could deploy a second carrier to the Middle East if Trump orders an Iran surge, top admiral says
The Navy could send a second aircraft carrier to the Middle East if President Donald Trump orders a surge of forces to the region, Chief of Naval Operations Adm. Mike Gilday said on Thursday.
Gordon Lubold and Nancy Youssef of the Wall Street Journal first reported the United States is considering sending up to 14,000 troops to the Middle East to deter Iran from attacking U.S. forces and regional allies. The surge forces could include several ships.
I didn't think a movie about World War I would, or even could, remind me of Afghanistan.
Somehow 1917 did, and that's probably the highest praise I can give Sam Mendes' newest war drama: It took a century-old conflict and made it relatable.
An internal investigation spurred by a nude photo scandal shows just how deep sexism runs in the Marine Corps
"I will still have to work harder to get the perception away from peers and seniors that women can't do the job."
Some years ago, a 20-year-old female Marine, a military police officer, was working at a guard shack screening service members and civilians before they entered the base. As a lance corporal, she was new to the job and the duty station, her first in the Marine Corps.
At some point during her shift, a male sergeant on duty drove up. Get in the car, he said, the platoon sergeant needs to see you. She opened the door and got in, believing she was headed to see the enlisted supervisor of her platoon.
Instead, the sergeant drove her to a dark, wooded area on base. It was deserted, no other Marines were around. "Hey, I want a blowjob," the sergeant told her.
"What am I supposed, what do you do as a lance corporal?" she would later recall. "I'm 20 years old ... I'm new at this. You're the only leadership I've ever known, and this is what happens."
She looked at him, then got out of the car and walked away. The sergeant drove up next to her and tried to play it off as a prank. "I'm just fucking with you," he said. "It's not a big deal."
It was one story among hundreds of others shared by Marines for a study initiated in July 2017 by the Marine Corps Center for Advanced Operational Culture Learning (CAOCL). Finalized in March 2018, the center's report was quietly published to its website in September 2019 with little fanfare.
The culture of the Marine Corps is ripe for analysis. A 2015 Rand Corporation study found that women felt far more isolated among men in the Corps, while the Pentagon's Office of People Analytics noted in 2018 that female Marines rated hostility toward them as "significantly higher" than their male counterparts.
But the center's report, Marines' Perspectives on Various Aspects of Marine Corps Organizational Culture, offers a proverbial wakeup call to leaders, particularly when paired alongside previous studies, since it was commissioned by the Marine Corps itself in the wake of a nude photo sharing scandal that rocked the service in 2017.
The scandal, researchers found, was merely a symptom of a much larger problem.